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Continue ShoppingRefund Policy
Policy Overview
Last updated: June 19, 2026
This Refund Policy applies to mobile accessories purchased from BazaarOne, including phone cases, chargers, cables, screen protectors, audio accessories, power banks, and related products sold through our website.
1. Refund Eligibility
A refund may be approved when a product is defective, damaged during delivery, different from what was ordered, or missing from the shipment. The request must be raised within 7 days of delivery with the order number and clear photos or video evidence where applicable.
2. Product Condition
Returned products must be unused, in original packaging, and include all accessories, manuals, tags, and invoice copies. Products damaged by misuse, improper installation, liquid exposure, unauthorized repair, or normal wear and tear are not eligible for refund.
3. Non-Refundable Items
Opened or used screen protectors, tempered glass, hygiene-sensitive audio accessories, clearance items, gift cards, and products clearly marked as non-returnable may not be eligible for refund unless they arrive damaged, defective, or incorrect.
4. Refund Process
After we receive and inspect the returned product, we will notify you whether the refund is approved. Approved refunds are processed to the original payment method or another approved method based on the store process and payment provider rules.
5. Refund Timeline
Once approved, refunds are usually initiated within 5 to 7 business days. The time required for the amount to appear in your account may vary depending on your bank, wallet, card issuer, or payment provider.
6. Return Shipping Costs
If the return is due to a BazaarOne error, such as a wrong, damaged, or defective product, we may arrange reverse pickup or reimburse approved return shipping costs. For other approved returns, return shipping charges may be the customer’s responsibility.